Shipping Policy
Geographic Coverage
We ship to all locations across India, including:
Metro cities (Delhi, Mumbai, Bangalore, Hyderabad, Chennai, Kolkata, etc.)
Tier 1 cities (Pune, Ahmedabad, Jaipur, Chandigarh, Lucknow, etc.)
Tier 2 & 3 cities and towns
Remote and Northeast regions
Excluded Areas
We may have restrictions on shipping to certain remote locations, hilly areas, or regions with logistical challenges. You will be notified at checkout if your location is not serviceable, and your order will not be processed.
Calculation Basis
Shipping charges are calculated based on:
Delivery location (metro, tier 1, tier 2/3, or remote)
Order weight and dimensions
Shipping method selected
Shipping Cost Tiers
Metro Areas (Delhi NCR, Mumbai, Bangalore, Hyderabad, Chennai, Kolkata): ₹50 – ₹100
Tier 1 Cities (Pune, Ahmedabad, Jaipur, Chandigarh, Lucknow, Surat): ₹80 – ₹150
Tier 2 & 3 Cities: ₹120 – ₹200
Remote & Northeast Regions: ₹200 – ₹400
Free Shipping
Free shipping may be offered on:
Orders above a specified value (communicated during promotions)
Specific promotional campaigns
Shipping charges are displayed at checkout before order confirmation. You may choose to proceed or cancel your order based on the total cost.
Standard Shipping
Delivery Time: 2-4 business days (metro), 4-6 business days (tier 1), 6-10 business days (tier 2/3), 10-15 business days (remote)
Cost: As per shipping tier
Tracking: Real-time order and shipment tracking via email and SMS
Expedited Shipping (if available)
Available for select locations
Faster delivery at additional cost
Contact customer service for availability
Processing Time
Orders are processed and prepared for dispatch within:
1 business day (for in-stock items)
2-3 business days (for items requiring verification or restocking)
Orders placed on weekends or public holidays will be processed on the next business day.
Dispatch Notification
Once your order is dispatched, you will receive:
Dispatch confirmation email with order summary
Unique shipment tracking number
Logistics partner contact details
Estimated delivery date
Delivery Attempts
Our logistics partner will attempt delivery at your provided address. Standard delivery includes:
3 delivery attempts on different days
Contact attempt via SMS/call before each delivery
Safe delivery instructions
Delivery Timeframes
Delivery dates are estimated based on standard transit times. These are not guaranteed delivery dates. Actual delivery may vary due to:
Weather conditions and natural disasters
Logistics partner delays
Address accuracy issues
Recipient unavailability
Proof of Delivery
Upon successful delivery, you will receive:
Delivery confirmation via email and SMS
Recipient signature or OTP verification
Detailed delivery report
Tracking Number
Every shipment is assigned a unique tracking number. You can track your order:
Via the Zupitex website (order tracking page)
Via email updates sent to your registered email
By SMS notifications from our logistics partner
By contacting customer service at gameszupitex@gmail.com
Real-Time Updates
You will receive automatic notifications at key stages:
Order confirmed and processing
Order dispatched with tracking number
Out for delivery
Delivery completed
Delivery failed (if applicable)
Address Accuracy
Provide a complete and accurate delivery address including:
Full name and contact number
Street address with building/house number
Area/locality/neighborhood
Landmark (if applicable)
City, state, and PIN code
Address Verification
We may verify addresses to prevent fraud and ensure successful delivery. Incorrect or incomplete addresses may delay delivery.
Address Changes
Address changes are allowed only before order dispatch. Contact us immediately at gameszupitex@gmail.com or +91 9315683446 if you need to change your delivery address.
Gift Wrapping
Gift wrapping services may be available for select items. Charges and availability will be displayed at checkout.
Signature Requirement
High-value orders may require a signature at delivery for security purposes. This will be mentioned in your order confirmation.
Bulk Orders
For large or bulk orders, special shipping arrangements may apply. Contact our sales team at gameszupitex@gmail.com for customized shipping solutions.
Shipment Delays
If your shipment is significantly delayed beyond the estimated delivery date:
Check your tracking details for status updates
Contact our customer service team at gameszupitex@gmail.com or +91 9315683446
Provide your order number and tracking details
Our team will investigate with the logistics partner and provide updates
Missing Delivery Attempts
If the logistics partner did not attempt delivery despite your availability:
Contact us with details
Request re-delivery
We will coordinate another delivery attempt
Lost in Transit
If your shipment is lost in transit:
File a claim with supporting documentation (order confirmation, tracking number)
Provide photographic evidence if delivery was attempted
Our team will file a claim with the logistics partner
Upon claim settlement, we will issue a refund or replacement
Claim Timeline
Insurance claims for lost shipments may take 7-15 business days to process. We will keep you updated throughout the process.
Refused Delivery
If you refuse to accept delivery, the package will be returned to our facility. Return shipping costs may apply, and a refund will be processed after the returned item is received and inspected.
Return to Sender (RTS)
If delivery cannot be completed after maximum attempts:
Package will be returned to our facility
We will contact you to resolve the issue
Refund will be processed upon receipt of the returned item
Return shipping charges may apply if delivery failed due to incorrect address provided by you
Signature at Delivery
The delivery executive will obtain:
Your or recipient’s signature, or
OTP verification, or
Photographic confirmation
This serves as proof of delivery.
Disputes on Delivery
If you claim non-delivery despite tracking showing “delivered”:
Provide proof (photographs, CCTV footage, affidavit if necessary)
Our team will investigate with the logistics partner
If delivery is confirmed as failed, we will arrange re-delivery or refund
Currently, Zupitex does not offer international shipping. We ship to India only. Customers in other countries can contact us at gameszupitex@gmail.com for alternative solutions or partnerships.
We are committed to sustainable shipping practices:
Using recyclable and biodegradable packaging materials
Optimizing delivery routes to reduce carbon footprint
Encouraging customers to reuse or recycle packaging
This Shipping Policy is subject to change at any time. We will notify customers of significant changes via email or website updates. Continued use of our Website constitutes acceptance of updated policies.
For shipping-related queries, issues, or complaints:
Zupitex Customer Service
Email: gameszupitex@gmail.com
Phone: +91 9315683446
Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST
We are committed to resolving shipping issues promptly and ensuring a satisfactory delivery experience.